Refund policy

At Formax Machines, refunds are handled on a case-by-case basis depending on the nature of the issue. If a product arrives damaged, please contact us at (800) 992-5279 or email us at sales@clarybusinessmachines.com for assistance.

Customers must inspect all items upon delivery and note any freight damages as "damaged" on the Bill of Lading (BOL). Returns are subject to a restocking fee, and the customer is responsible for return shipping. 

Returned products must arrive properly packaged and in their original, undamaged condition to be eligible for a refund. Refunds are issued only after the product passes our warehouse inspection, and products damaged due to improper packaging or customer handling are not eligible. The Return window (amount of time a customer has to return a product) is 30 days.

Equipment Returns & Special Pricing

• All equipment returns and special pricing requests must be confirmed and authorized in advance and in writing by Formax management.
• Authorized returns are subject to a 20% restocking fee plus applicable freight and handling charges.

Note: Custom orders are non-returnable and non-refundable.